Advice
Our advice is free, so please do drop in and tell us your hair concerns, we are happy to share our knowledge and give you solutions.
Gift Cards
Gift cards can be purchased from the salon reception. They can also be purchased online.
Free Roam Salon
Please feel free to change your stylist whenever you wish! We are all part of the same team and hope clients feel comfortable to try our colleagues too.
Cancellations
Should you need to change your appointment, 48 hours’ notice of cancellation is required. Please call us as soon as possible to avoid cancellation charges, so we can offer your booking to others. See our Cancellation Policy
The easiest way to cancel is via your What’s app booking confirmation on 01708 452245. You can cancel over the phone or leave us an answerphone message, or via our online booking platform. Cancellations are not accepted via email or social media.
Late Arrivals
Please arrive promptly for your appointment; we want you to be relaxed for your experience with us. We are sorry, late arrival may result in a reduction of treatment time or result in a change of the team member able to serve you.
I’m Unhappy
We want you to enjoy your experience with us. If you are not completely satisfied with your service, we are only too happy to work with you until you are. Just give us a call within a week of your visit and we will arrange a time to make you happy.
Product Returns
If you change your mind about your purchase, please return the items in unused, unopened packaging to us with the original till receipt within 14 days and we will offer you an exchange or credit note.
This does not affect your consumer rights, including your right to claim a refund, replacement or repair where the goods are faulty.